In Part 1 of our series on AI and outsourcing, we discussed at a high level the challenges of requiring outsourcing providers to drive generative AI (GenAI) innovation while at the same time complying with companies’ AI policies. One of the challenges we identified was that many outsourcing agreements impose
AI and outsourcing: Balancing enhanced quality checks with savings
The second part of our series considers balancing the company’s need for enhanced quality checks with the desire (by the company and the outsourcing provider) to realize savings.