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Online counselling provider BetterHelp penalised for selling sensitive data

The FTC building in Washington
The FTC building in Washington. Photo: Getty Images

Thomas Hyrkiel

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FTC has found that sensitive information about the health of consumers was shared with third parties despite repeated promises of confidentiality.

BetterHelp offers online counselling services under several names, each dedicated to service a specific group of consumers and each with its own site and app. Users pay to access mental health therapy from one of BetterHelp’s licensed therapists delivered by way of video, text, chat or call. The business has

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