Consumer Duty

FCA warns firms to review consumer contracts for unfair terms under the Consumer Rights Act 2015 and Consumer Duty, or face redress.

Our regular roundup of the latest news and developments from the FCA.

Our regular roundup of the latest news and developments from the FCA.

Guidelines address Consumer Duty and operational resilience.

Firms deploying AI in compliance are preserving descriptions of their systems; a regulator wants a record of one decision, on one file, on one day.

Zordani discusses how modern organizations can produce consequential outcomes that no individual person actually chose.

Our regular roundup of the latest news and developments from the FCA.

John Higgins and Maria Symeon share practical advice on documenting oversight, managing delegation, and evidencing challenge.