Skip to Primary Navigation

BT fined over ‘catastrophic failure’ of UK emergency call services

UK anbulances
Photo: Matt Cardy/Getty Images

Telco found to be unprepared for disruption, with human error compounding systems failure that lasted over 10 hours.

The UK’s largest telecoms company has been fined £17.5m ($22.58m) after what communications regulator Ofcom called a “catastrophic” failure of its emergency call-handling service last year.

Ofcom said the telco was “ill-prepared to respond” to the failure which lasted for 10.5 hours on June 25, 2023, despite being “a

  • did not have

Subscribe to continue reading

Subscribe to our Premium plan for full access to every article like this one, plus exclusive interviews, podcasts, and more.

Already have Premium? Sign in