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Insurance industry faces up to need for ‘significant cultural shift’

Folders and files showing insurance label
Photo: Getty Images

Martin Cloake

1 min read
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It’s shaping up to be a challenging year for the UK insurance industry.

The FCA, the UK’s financial services regulator, announced Wednesday January 11 that it intended to “update guidance” intended to ensure customers in financial difficulty are supported. But the day before brought news of a survey of 250 brokers who said they were feeling overwhelmed by new regulation they didn’t understand.

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