A thorough understanding of this interaction is important for financial institutions, advisers, and regulators to establish inclusive and fair systems.
Personal finance
The arrangement gives customers control over their data, enabling them to decide which banks can see their accounts and transactions.
Responses from 1,600 professionals reveal embrace of technology, but firms are still slow to act.
There were a couple of instances where some consumers preferred AI-generated information, such as with regard to homeownership.
We continue with the second half of our chat with Jeannette Lichner.
FCA Director of Consumer Investments told personal finance professionals that "outcomes, rather than technical compliance" now key.