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FCA’s Therese Chambers details “gamechanging” Consumer Duty for financial services

FCA HQ
Photo: FCA

Martin Cloake

1 min read
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FCA Director of Consumer Investments told personal finance professionals that “outcomes, rather than technical compliance” now key.

Describing the new UK Consumer Duty as “a gamechanger for us as your regulator”, Therese Chambers, Director of Consumer Investments at the Financial Conduct Authority (FCA), gave personal finance professionals a detailed explanation of why and how the new measure was being implemented.

Speaking at the Personal Finance Society’s Festival

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