FCA COBS 11.8
Electronic communications include:
- Fax;
- Email; and
- Instant messaging.
A firm must also take reasonable steps to prevent communication that utilizes privately-owned equipment that the firm is unable to monitor and capture.
There is a carve out for discretionary investment managers in respect of communications with firms or person subject to the recording obligations in COBS 11.8.5R.
Reasonable steps must be taken to retain all records for a period of at least 6 months. The records must be stored in medium that:
- Is readily accessible;
- Tracks any changes made; and
- Cannot be manipulated or altered.
-
FCA work in review: March 18-27, 2026
Our regular roundup of the latest news and developments from the FCA.
Carmen Cracknell2 min read
-
Client categorization reform – the top 10 things you need to know
The aim of the reforms is to rebalance risk and allow firms to make well-founded assessments of whether a client meets the threshold of a professional client.
-
FCA proposals to promote good business practices amongst crypto firms
The FCA plans to extend the High-Level Standards in the FCA Handbook to cryptoasset firms in line with FSMA-authorized entities.
Sam Robinson | CMS, Justin Kwik | CMS5 min read
-
FCA consults on rulebook changes resulting from new targeted support regime
Proposed changes include those to the SYSC, COBS, ICOB and SUP handbook modules.
Carmen Cracknell1 min read
-
FCA outlines new regulatory era for cryptoasset firms
Under the proposals, all firms wishing to carry out regulated cryptoasset activities will be required to obtain FCA authorization.
Jamie Jefferson Ng | Ashurst5 min read
-
FCA’s second consultation on Consumer Composite Investments explained
The proposed CCI regime aims to replace the PRIIPs regime and certain UCITS disclosure requirements.
-
"We need to work smarter" says FCA enforcement chief
Therese Chambers outlined new enforcement strategy to speed up investigations and clarified new enforcement publicity proposals.
Jean Hurley4 min read
-
View from the Chair: UK crypto rules lack clarity for consumers
In his regular column, Bovill’s Executive Chair Ben Blackett-Ord discusses how the new crypto financial promotions regime may cause consumer confusion.
Ben Blackett-Ord | Bovill2 min read
Further Reading
