FCA SYSC 15A.2
Distinct relevant services are to be evaluated and treated separately. A collection of services should not be identified as a single important business service.
The factors to be considered when identifying an important business service include:
- nature of client base including client vulnerabilities
- ability of clients to use other providers
- time criticality for clients receiving the service
- number of clients to whom the service is provided
- sensitivity of data held
- potential to inhibit the functioning UK financial system
- potential to impact the soundness, stability or resilience of the UK financial system
- possible impact on the firm’s financial position and viability
- potential to cause reputational damage
- potential for a breach of legal or regulatory obligations
- level of inherent conduct and market risk
- potential to cause knock-on effects
- importance of the service to the UK financial system including:
- market share
- client concentration
- sensitive clients
A firm is also required to set an impact tolerance for each of its important business services.
Compliance with the operational resilience requirements must be kept under review and amended within a year when there is a material change to the firm’s business.
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