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FCA review on customer journeys highlights Consumer Duty risks
Report signals how firms need to ensure their journeys balance efficiency with delivering good outcomes under the Consumer Duty.
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EDPB opinion on AI models and use of personal data
The opinion considers anonymity, legitimate interest and deploying an AI model with unlawfully processed personal data.
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AI corner: WH task force focuses on datacenter energy, chatbots aim higher
The White House aims to help companies deal with AI datacenter energy consumption and new industry chatbots promise deeper reasoning.
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AI Roundup: Beware of emotional attachments to chatbots
This roundup also includes efforts to tackle customer service doom loops and news of a move to boost supply chain security.
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Report shows advances in AI leading to growing online human rights issues
Freedom House’s new report shows governments are leveraging automated systems to strengthen information controls and spread disinformation.
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Your digital download: Technology and the art of regulating it
A bundle of top tech news items; namely, laws on net-neutrality and bills on AI images.
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MoneyLive Generative AI panel: Human decisions and empathy still critical
The webinar touched on innovation, fraud, synthetic data, and risk.
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CFPB issues new spotlight on AI chatbots in banking
The CFPB’s Rohit Chopra said “a poorly deployed chatbot can lead to customer frustration, reduced trust, and even violations of the law.”