Changes to guidance expand circumstances in which firms need to consider making a Principle 11 notification in relation to customer redress issues.
Redress
Consumer Voice, Volkswagen Financial Services, Mercedes Benz Financial Services, and Crédit Agricole Auto Finance have all challenged the scheme.
The regulator has taken a number of steps aimed at keeping customers away from claims management companies and law firms since announcing the redress late last month.
Our regular roundup of the latest news and developments from the FCA.
UK FOS overhaul is not a retreat from the politics of redress. It is a repositioning.
The reforms are set to return the FOS to its original role as an impartial dispute resolution service; we look at stakeholder reaction.
The story so far in detail, and the question of whether there is scope for further potential challenges to the redress scheme asked.
Our weekly roundup of the latest news and developments from the FCA.