Redress
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FCA updates guidance on when to make a notification
Changes to guidance expand circumstances in which firms need to consider making a Principle 11 notification in relation to customer redress issues.
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FCA vows to defend motor finance redress scheme after legal challenges
Consumer Voice, Volkswagen Financial Services, Mercedes Benz Financial Services, and Crédit Agricole Auto Finance have all challenged the scheme.
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FCA tightens screw on claims firms after motor finance redress scheme
The regulator has taken a number of steps aimed at keeping customers away from claims management companies and law firms since announcing the redress late last month.
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FCA work in review: March 30-April 10, 2026
Our regular roundup of the latest news and developments from the FCA.
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Rewriting fairness: The quiet power shift in UK financial redress
UK FOS overhaul is not a retreat from the politics of redress. It is a repositioning.
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UK government unveils consultation on FOS overhaul, ending era of ‘quasi-regulation’
The reforms are set to return the FOS to its original role as an impartial dispute resolution service; we look at stakeholder reaction.
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Still fuel in the tank of the motor finance commission claims story
The story so far in detail, and the question of whether there is scope for further potential challenges to the redress scheme asked.
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FCA work in review: October 7-14, 2025
Our weekly roundup of the latest news and developments from the FCA.