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BT fined over ‘catastrophic failure’ of UK emergency call services

UK anbulances
Photo: Matt Cardy/Getty Images

Telco found to be unprepared for disruption, with human error compounding systems failure that lasted over 10 hours.

The UK’s largest telecoms company has been fined £17.5m ($22.58m) after what communications regulator Ofcom called a “catastrophic” failure of its emergency call-handling service last year.

Ofcom said the telco was “ill-prepared to respond” to the failure which lasted for 10.5 hours on June 25, 2023, despite being “a

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