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CrowdStrike outage: FCA publishes lessons for operational resilience

In this photo illustration, the CrowdStrike logo is displayed on a cell phone and computer monitor on July 19, 2024.
Photo: Mario Tama/Getty Images

Insight and observations on how firms responded to the CrowdStrike outage and their preparedness to respond to future incidents.

By March 2025, firms in scope of PS21/3: Building operational resilience must make sure they can deliver important business services in “severe but plausible scenarios” – like the CrowdStrike outage – to help minimize the impact on consumers and markets.

The FCA has outlined key lessons following this incident, including examples of how

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