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FCA identifies service gap as UK customers struggle with post-pandemic economy

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Photo: Getty Images

Martin Cloake

1 min read
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Too many customers are not being served well by financial services firms as recession bites, says regulator.

UK financial services firms need to be doing more and better to help customers struggling with finances due to the pandemic and deteriorating economic conditions. That’s the conclusion of a new report on Borrowers in Financial Difficulty from regulator the Financial Conduct Authority (FCA).

The survey work has led

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