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FCA urges stronger focus on customer impact of branch and ATM closures

Customer using ATM
Photo: Getty Images

Martin Cloake

1 min read
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Regulator moves to embed principle of access to cash as digital services grow.

UK banks considering the closure of local branches or ATMs are being asked to give greater consideration to the impact on customers under new guidance issued by the Financial Conduct Authority (FCA). The new document issued by the FCA extends to cover partial closures too.

Sheldon Mills, the FCA’s Executive

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