FCA’s Therese Chambers details “gamechanging” Consumer Duty for financial services

FCA Director of Consumer Investments told personal finance professionals that “outcomes, rather than technical compliance” now key.

Describing the new UK Consumer Duty as “a gamechanger for us as your regulator”, Therese Chambers, Director of Consumer Investments at the Financial Conduct Authority (FCA), gave personal finance professionals a detailed explanation of why and how the new measure was being implemented.

Speaking at the Personal Finance Society’s Festival

Free Trial

Register for free to keep reading.

To continue reading this article and unlock full access to GRIP, register now. You’ll enjoy free access to all content until our subscription service launches in early 2026.

  • Unlimited access to industry insights
  • Stay on top of key rules and regulatory changes with our Rules Navigator
  • Ad-free experience with no distractions
  • Regular podcasts from trusted external experts
  • Fresh compliance and regulatory content every day
Register for free Already a member? Sign in