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Key takeaways from the TSB case

Withdrawing cash from TSB ATMs
Photo: Nathan Stirk/Getty Images

Jennie Clarke

5 min read
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Operational resilience was the focal point, but there are other issues to consider.

Operational resilience has been a running regulatory theme in 2022, and UK regulators have closed out the year with a bang – issuing TSB Bank Plc with a £48m ($59m) fine for operational risk management and governance failings.

The enforcement from the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA),

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