GRIP spoke with consultant and lawyer Ellora Roy about:
- Why this is happening now.
- The shift in focus from increased revenue to a customer-focused approach.
- How the Consumer Duty differs from other regulation.
- What positive outcomes mean for consumers.
- How this fits into the FCA’s three year strategy.
- The importance of Consumer Duty champions at the board level.
- Sustainability disclosures and green finance.
A transcript of this podcast is available.