The UK’s Financial Conduct Authority (FCA) is in the final stages of introducing a new UK consumer duty. The proposals are designed to force a ‘cultural reset’ of financial services firms’ approach to, and interactions with, their retail customers.
The UK’s Financial Conduct Authority (FCA) is in the final stages of introducing a new UK consumer duty. The proposals are designed to force a ‘cultural reset’ of financial services firms’ approach to, and interactions with, their retail customers.
The latest consultation closed in mid-February, with the final rules
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