Disciplinary decisions issued August 1 – 21, 2026.
FINRA Rule 4513
The records must be kept in a separate file or a separate record with a clear reference to the files containing the correspondence connected with such complaints.
It is acceptable to make the records promptly available at the office rather than store them there.
The records must be preserved for a period of at least four (4) years.
For the purposes of this rule a customer complaint is defined as any grievance by a customer involving the activities of the member firm or a person associated with it and connected to:
- the solicitation or execution of any transaction
- the disposition of securities or funds
of that customer.
Latest News
Our in-brief roundup of notable stories from the last week.
GRIP 4 min read
Letter by Chair Atkins suggests changes to funding as well as further rulemaking by the regulator will likely follow.
Thomas Hyrkiel 2 min read
Disciplinary decisions issued July 4 – 31, 2026.
Thomas Hyrkiel 5 min read
Disciplinary decisions issued June 27 – July 3, 2026.
Thomas Hyrkiel 2 min read
Key personnel moves across the regulated industries that we cover.
Alex Viall Greg Kilminster 5 min read
There are several compliance challenges for firms incorporating AI notetaking into their processes.
Carmen Cracknell 2 min watch
After decades of trying to make the shift, Regulation E-Delivery aims to end the opt-in requirement for receiving electronic investor information.
Alexander Barzacanos 2 min read
Further Reading
