Seven thoughts that every conduct regulator has

The regulator is on your floor – what are they thinking? Dr Roger Miles draws on his latest book to help you.

If you have any job in financial services, sooner or later you’ll find yourself talking to a conduct regulator. You will! They’ve started “walking the floor” and interviewing all kinds of finance workers. With the arrival of these so-called culture assessments, conduct case officers will want to talk to you

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