Since its launch in 2009 messaging app WhatsApp has become ubiquitous. With more than two billion users worldwide, it has also become a regular business tool. But in a regulated environment such as financial services, all messaging comes with compliance concerns.
Before 2009, if you wanted to send somebody a message on your phone, you sent a text. You may have messaged them, or possibly sent an SMS. You did it using a variety of services, and what you called it depended to some extent on the service you used. Today,
The
Subscribe for free to read a limited selection of articles like this one, or get a premium plan for unlimited access to all of them and more.
