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Podcast: Ellora Roy on the challenges of implementing the UK Consumer Duty

Photo: Adobe Stock Images/Private

Carmen Cracknell

18 min listen
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The Consumer Duty will be implemented in July this year. But the majority of firms are unprepared and have been mainly left to their own devices in deciding what standards need to be set and met.

GRIP spoke with consultant and lawyer Ellora Roy about:

  • Why this is happening now.
  • The shift in focus from increased revenue to a customer-focused approach.
  • How the Consumer Duty differs from other regulation.
  • What positive outcomes mean for consumers.
  • How this fits into the FCA’s three year strategy.
  • The
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