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Podcast: Ben Arram, Payments Practice Lead, Bovill

The Consumer Duty is fast approaching and it is aimed in particular at payments companies.

Carmen Cracknell

Photo: Bovill
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We talked about:

  • the FCA’s priorities for payments firms;
  • consumer “harm”, how it’s defined, and how to deal with it;
  • the Consumer Duty as it applies to payment service providers (PSPs) and e-money institutions (EMIs);
  • the meaning of good consumer outcomes;
  • a principles-based approach in regulation;
  • how crypto fits into
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