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Aviva detects $312m in fraudulent claims as AI-powered scams boom

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Insurance giant says number of scam claims reached a record high in 2025.

The insurer Aviva says it detected a record 18,400 suspect claims worth $312m (£233m) across its UK business, equivalent to over £638,000 ($855,000) of fraud prevented every day.

The figures are the first to combine data from the Aviva and Direct Line brands following Aviva’s acquisition of the latter in July 2025.

Scam motor

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