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CFPB settles with Citizens Bank over allegations of unlawful credit card servicing

Citizens Bank branch
Photo: Rick Friedman/Corbis/Getty Images

Julie DiMauro

2 min read
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CFPB and Citizens Bank settle allegations relating to Truth in Lending Act violations over the bank’s handling of credit card disputes.

Citizens Bank, one of the largest US regional banks, will pay a $9m civil penalty to resolve charges it mismanaged customers’ credit card disputes and fraud claims, the Consumer Financial Protection Bureau (CFPB) said on Tuesday.

“Federal law provides important rights to credit cardholders when disputing transactions and resolving billing

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