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CMA investigates Microsoft for misleading customers over subscription plans

CINCINNATI, OH - OCTOBER 16: Detail view of a Copilot by Microsoft during an NFL football game between the Pittsburgh Steelers and the Cincinnati Bengals at Paycor Stadium on October 16, 2025 in Cincinnati, Ohio.
Photo: Cooper Neill/Getty Images

Carmen Cracknell

1 min read
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Microsoft’s Copilot was incorporated into memberships without customers’ knowledge or consent.

The UK Competition and Markets Authority (CMA) is investigating Microsoft after customers said they were not informed about a price rise in subscription plans.

From January 2025, Microsoft automatically gave existing customers access to new features including Copilot, an AI copy drafting and revision tool, for free for their remaining

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