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FOS H1 2024 data highlights 40% increase in complaints

Open laptop showing FOS homepage, near window with office views.
Photo: Financial Ombudsman Service

Mac McGuire | Bovill Newgate, Matt Browne | Bovill Newgate

4 min read
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The increasing number of complaints indicates a need for strengthening policies and procedures, and keeping staff informed to avoid being caught out.

The UK Financial Ombudsman Service (FOS) has published it’s most recent bi-annual complaints data (January 2024 to June 2024), showing the volume of complaints received from various sectors and the outcome following its investigation.

Throughout the first half of 2024, FOS has continued to receive a high number of complaints. In

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