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Global Relay data report highlights adoption of AI by firms

Artificial Intelligence digital concept with brain shape
Photo: Getty Images

AI query data as well as popular communications channels such as WhatsApp increasingly monitored by firms.

Global Relay has published its annual data report focusing on communication capture trends observed in 2024.

The report is a very useful reference point for compliance and surveillance professionals – particularly those in strategic planning or decision making roles.

One of the findings that caught our attention was the divergence between the

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