A year into the Consumer Duty, with its scope now extended to cover closed products and services, the FCA will be reviewing its approach to monitoring firms’ adherence to the Duty and investigating potential breaches. In doing so, it will have to wrestle with some big questions …
OPINION: Challenges and balances for Consumer Duty one year on
One year into the FCA’s Consumer Duty, Gavin Stewart wrestles with the big supervision questions.