“The first big test for the Consumer Duty will be the cost of living crisis”

Speakers at an Innovation Finance/EY webinar this week discussed the FCA’s new regulation.

The rules and guidance stage has already passed and the next few months will be critical for implementation according to speakers at the event. But the conclusion was that Consumer Duty presents an opportunity to truly transform the financial services sector.

“The new Consumer Duty represents a major shift in

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