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NAB and AFSH penalized for failing customers facing financial hardship

Pedestrians walk past National Australia Bank Ltd. branch in Sydney, Australia.
Photo: Brendon Thorne/Getty Images
Martina Lindberg profile image

Martina Lindberg

2 min read

NAB and its subsidiary failed to respond to a total of 345 hardship applications.

The Federal Court has imposed a penalty of A$15.5m ($10.1m) against the National Australia Bank (NAB) and its subsidiary AFSH Nominees Pty Ltd (AFSH) for not responding to customers facing hardship.

Between 2018 and 2023, both parties failed to respond to a total of 345 hardship applications within the

Both NAB and

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