Skip to Primary Navigation

Skip to main content

NYDFS’s new crypto business guidance for consumer complaints

Bitcoin website is shown on a laptop screen.
Photo: Sean Gallup/Getty Images

Julie DiMauro

2 min read
 Click to share on Facebook (Opens in new window/tab) Click to share on Twitter (Opens in new window/tab) Click to share on LinkedIn (Opens in new window/tab) Click to share on WhatsApp (Opens in new window/tab)

NYDFS issues new “expectations” of cryptocurrency service providers for handling customer complaints.

The New York Department of Financial Services (NYDFS) just issued guidance that instructs cryptocurrency service providers to implement complaint resolution mechanisms. Crypto companies must be regulated by the NYDFS, by registering for a “BitLicense” granted by the agency, to do business in the state of New York. 

The NYDFS

, , , , ,

Get full access, free for a month

Start your 28-day free trial to continue reading and access
all content on GRIP – no payment details required.

Start free trial Sign in

What’s included:

  • Every new article, plus our 5,000+ archive
  • Daily regulatory insight and guidance
  • Exclusive interviews and in-depth analysis
  • Coverage of industry-leading events and conferences
  • All podcasts and videos, featuring industry experts
  • The full set of Rules Navigator tools
  • An ad-free experience