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Your essential checklists for Consumer Duty Best practice Board reports

The ICC Executive Board meeting at Lords, England.
Photo: Tom Dulat/Getty Images

Lorraine Johnston | Ashurst, Jake Green | Ashurst, Tim Cant | Ashurst, Bradley Rice | Ashurst, Etay Katz | Ashurst+3

6 min read
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Checklists for firms to reflect on whether their annual Board report and RCA processes are aligned with the FCA’s ideas of best practice.

On December 11, 2024, the FCA published two reports on how firms approached their first annual Consumer Duty Board reports (report 1), and complaints root cause analysis (RCA) (report 2). These followed a request from firms for the FCA to more regularly publish thematic examples of good practice and areas for improvement under

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