Skip to Primary Navigation

Skip to main content

Your essential checklists for Consumer Duty Best practice Board reports

The ICC Executive Board meeting at Lords, England.
Photo: Tom Dulat/Getty Images

Lorraine Johnston | Ashurst, Jake Green | Ashurst, Tim Cant | Ashurst, Bradley Rice | Ashurst, Etay Katz | Ashurst+3

6 min read
Click to share on Facebook (Opens in new window/tab) Click to share on X (Opens in new window/tab) Click to share on LinkedIn (Opens in new window/tab) Click to share on WhatsApp (Opens in new window/tab)

Checklists for firms to reflect on whether their annual Board report and RCA processes are aligned with the FCA’s ideas of best practice.

On December 11, 2024, the FCA published two reports on how firms approached their first annual Consumer Duty Board reports (report 1), and complaints root cause analysis (RCA) (report 2). These followed a request from firms for the FCA to more regularly publish thematic examples of good practice and areas for improvement under

The

, , ,

Get full access, free for a month

Start your 28-day free trial to continue reading and access
all content on GRIP – no payment details required.

Start free trial Sign in

What’s included:

  • Every new article, plus our 5,000+ archive
  • Daily regulatory insight and guidance
  • Exclusive interviews and in-depth analysis
  • Coverage of industry-leading events and conferences
  • All podcasts and videos, featuring industry experts
  • The full set of Rules Navigator tools
  • An ad-free experience