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Sales before service? Regulators scrutinize Canada’s bank-branch investment culture

Canadian flag with the Toronto downtown in the background
Photo: Roberto Machado Noa/Getty Images

A joint OSC-CIRO report reveals how sales targets and limited fund options may be putting client interests and workplace equity at risk.

Canada’s top securities watchdogs are raising red flags over what they describe as troubling dynamics within the country’s biggest banks. A sweeping joint review by the Ontario Securities Commission (OSC) and the Canadian Investment Regulatory Organization (CIRO) has revealed that sales incentives, not client interests, may be steering