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How to turn a small problem into a crisis

Carroll Barry-Walsh column logo
Photo: Paul Goodson/Martina Lindberg

Carroll Barry-Walsh

3 min read
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Carroll Barry-Walsh is one of the most experienced lawyers and financial services investigators in the business. In her first regular column, she looks at crisis management.

A good reputation is earned not just by the excellence of the products and services an organization provides but by how it deals with matters when (not if) a problem arises. This is not as well understood as it should be. Here are 10 common mistakes I’ve seen made.

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