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FCA confirms extension to automobile finance complaint handling pause, but not everyone agrees

Crowded used car lot.
Photo: Owaki Kulla/Getty Images

Jean Hurley

4 min read
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Parvez Khan of IPK European Strategy argues the pause may frustrate claims.

The FCA has extended the pause to the deadline for automobile finance firms to provide a final response to customer complaints regarding discretionary commission arrangements (DCAs) until December 4, 2025. 

Consumers raised concerns about a number of lenders engaging in deceptive practices, including excessive interest rates, hidden charges, and aggressive debt

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