FCA confirms extension to automobile finance complaint handling pause, but not everyone agrees

Parvez Khan of IPK European Strategy argues the pause may frustrate claims.

The FCA has extended the pause to the deadline for automobile finance firms to provide a final response to customer complaints regarding discretionary commission arrangements (DCAs) until December 4, 2025. 

Consumers raised concerns about a number of lenders engaging in deceptive practices, including excessive interest rates, hidden charges, and aggressive debt

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