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Keeping an eye on AI: The future of retail financial services

A human eye is seen closeup, showing the iris and pupil in this photo.
Photo: Joe McNally/Getty Images

No new rules; the FCA’s approach is to double down on the existing outcomes-based approach, with Consumer Duty, SMCR, and operational resilience frameworks remaining at the forefront.

AI and the future of retail financial services” or “The Mills Review” has recently landed. Here is a first blush overview, based on an initial read, with more detailed analysis to follow over the next few days.

The most important person in the room is….

Citizens” or “consumers” areasymmetries

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