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FCA responds to “broken market” super-complaint as consumer groups warn of “race to the bottom”

An Asda lorry advertising ASDAmoney insurance, travel and credit services drives along the M25 motorway on May 25, 2025 in Kent, United Kingdom.
Photo: John Keeble/Getty Images

Jean Hurley

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FCA will monitor “consumer outcomes” and “continue to hold firms and their senior leaders to account.”

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​The FCA has issued its formal response to the “super-complaint” filed by consumer rights group Which?, announcing an immediate expansion of its oversight into the home and travel insurance markets.

​While the regulator has committed to a “swift action” plan using existing powers, consumer groups have expressed mixed reactions. Which?

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