The Consumer Duty marks a major shift for both firms and consumers. The Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first. Firms have already made changes to savings rates and fees as a result of the
Duty calls: FCA key achievements and milestones from 2023
Now into the second year of its three-year strategy, the FCA has outlined some of its key initiatives from the last 12 months.